What is SRE in government services?
SRE within government services focuses on minimizing service downtime and having a plan to deal with it when a failure occurs for its services.
Users of government services will expect to be able to use online services 24 hours a day, 365 days a year.
The challenges of SRE within the government
In any democratic society, citizens have several basic rights that governments are obliged to meet. Some of these rights include providing readily available services.
Many users of government services have limited power over how and when they access them. For example, they may be a carer who works night shifts and only has time to apply for benefits in the early hours of the morning. If the service is unavailable or slow, it can mean they aren’t able to get the required support needed.
While measuring satisfaction for government services is considered to be a vital indicator in evaluating the performance of service delivery, few measures have been agreed upon where governments design their institutional framework to allow citizens’ rights to be acknowledged and heard.
Such a framework will help to ensure the reliability of public services by informing citizens of their rights and providing them with channels of availability and quality assurance.
Maximizing uptime and speed of response. Actively working towards fixing issues makes it difficult to maximize availability.
Deploying software changes regularly, without significant downtime.
Carrying out quality assurance testing regularly.
Having monitoring in place and a plan to respond to problems.
Agreeing on a common set of languages, tools, and ways of working for technical staff.
What if your government services go down?
A study conducted by MeriTalk found that 70% of federal workers experienced network outages of longer than 30 minutes. When systems go down, all the groups and individuals who rely on them are affected.
Both the integrity and reputation of a service can become seriously damaged for each lost hour of downtime and may prevent citizens and foreigners from accessing the critical services they need.
Why governments should focus on scaling reliable services
Reliability is a key aspect to guarantee e-government initiatives’ success and viability.
In order to consolidate DevOps culture and drive reliability across all applications, SRE should be adopted across teams.
How our tools improve SRE within government services
Different teams and departments will think about reliability differently and how it impacts customer satisfaction - Reliably provides the tools needed to reduce risk and provide secure, reliable, resilient, and always available services.
With Reliably you can
Use an SLO oriented approach to reliability in financial services
Give a live view of system health through scoring
Enable cultural shifts that promote and increase reliability
Define what a reliable system means to a team, and keep track of it
Proactively track weaknesses with Chaos Engineering
- What type of e-services do governments offer?
- E-services might include online tax, passports, visas, birth/death/marriages, work and benefits. These services are critical in their delivery and availability.
- What are the qualities of a good government system?
- Qualities of a good government system include security and privacy, ease of use and always available services.
- What is a shift-left culture in government?
- Shift-left culture in government means empowering IT staff and engineers to be more proactive and mindful of their users’ experience by increasing access to tools that allow them to define what good looks like in their system.
- Can I try Reliably for free?
- Yes, sign up for free (no credit card required) and get started with defining and observing your reliability. You can cancel any time and you won't be charged anything.